Our services, and their reliability, are an important part of many of our clients’ lives. At this time, Queensland regulations allow us to continue providing our full range of services for our clients. Should this change, we will notify all our clients and partners immediately as well as update this web page.
Potential workers’ identification, education, and criminal history is checked with the relevant authorities.
Police checks and other required documents are kept up to date at all times for staff to remain eligible for work.
At least two references are personally contacted by our senior management team and interviewed to verify consistency of quality.
All staff, including contractors, are required to complete a basic NDIS training module before commencing work. This has been developed by the NDIS Quality & Safeguards Commission. View the NDIS training module.
Neta Care provides specialised training as part of the staff induction process, as well as on-going development training sessions. This ensures our high standards and innovative approaches are consistent across all levels of our services, keeping our clients safe and thriving.
Every support worker holds a current First Aid Certificate to ensure they are prepared to respond
swiftly in an emergency.
Our staff report and reflect on their practices and the outcomes during every shift, which creates accountability for service standards. Our management team is involved in this process to provide timely, helpful feedback and ensure our staff are equipped to best support our clients.
Neta Care encourages feedback from staff, clients, families and the community. This feedback loop enables us to embrace a continuous improvement process and ensure consistently safe, quality practices for the benefit of all.
Got feedback? Send it to us here.
Risk management is a responsibility carried by every staff member. This reduces the chances of hazards being missed and ensures all eyes are open.
Safety is everyone’s concern.
Clients and their families are the first experts about their needs, their environments, and their lives. As such, their voices are sought out and respected. Information about our policies, procedures, and how to provide feedback is also provided in our private Clients page, along with links to forms that may be required. This ensures that our clients and their families can access information regardless of business hours or the presence of support workers.
Already a Neta Care client? Log in to the Client Portal here.
At Neta Care, we sub-contract and consult with a wide range of professionals and experts in the industry. These unique, informed perspectives mean we are constantly improving our services, and ensures we are as inclusive as possible.
Partnering with a diverse network also helps us stay up to date with new developments, challenges and improvements in the industry, and means that your services are informed by the best practices of numerous industry leaders.
With a holistic range of services, we also take a holistic approach to our safety, processes, recruitment, quality assurance, and service improvements. Watch the short video to learn more about Neta Care’s commitment and approach to delivering positive outcomes for our clients.
Ready to join the Neta Care family?